You Made a Promise, Now Let’s See the Results
Saturday, June 7th, 2008 Posted in Grade B | No Comments »A thoughtful email promises a new Web site for the Columbia Association and (hopefully) a better customer experience Grade: B Company: Columbia Association (CA) Event: Responding to a ...
Going Shopping Gets Complicated
Thursday, May 22nd, 2008 Posted in Grade B | 1 Comment »Reflections on Brand Loyalty and Stress Grade: B Company: Harris Teeter Event: First visit to a new Grocery Store Location: Columbia, MD You Have My Attention ...
Service with a Smile Never Gets Old
Thursday, February 21st, 2008 Posted in Grade B | 1 Comment »A good attitude goes a long way in making a good customer experience Grade: BCompany:Au Bon Pain Event:Coffee and a Snack Location:Washington DC I stopped by AU Bon Pain twice today. Once on the way to work ...
Anonymous is good but not too anonymous
Thursday, September 20th, 2007 Posted in Grade B | No Comments »The Step out to Fight Diabetes Web site does a great job and performs a great service. If only it had one more option for sponsors. Grade for the day: B Company:American Diabetes Association Step out to Fight Diabetes Event:Donating to support ...
A Tale of Two Experiences with a New Bank of America ATM
Sunday, September 16th, 2007 Posted in Grade B | No Comments »Bank of America's new ATM provided a much improved customer experience for myself but not everyone seemed so pleased Event: Using my local ATM Location: Columbia, MD Company: Bank of America Customer Experience Grade: B What was done right: Yesterday, I visited my local Bank of ...
