Warning: This site has changed!
Sunday, September 9th, 2007 Posted in Grade B | No Comments »Toyota did a good job redesigning its financial services site but notification of the change was hard to find. Event: Online car payment Location: Online Company: Toyota Financial Services Customer Experience Grade: B What was done right: The last time I visited the Toyota Financial Services ...
Side of Fries with Your Oil Change? - Now That You Mention It…
Wednesday, September 5th, 2007 Posted in Grade B | 1 Comment »Customer Feedback can be Difficult to Solicit and Creative Efforts are Well Worth the Trouble Event: 30,000 mile service for my car Location: Clarksville, MD Company: Hillmuth Automotive Customer Experience Grade: B What was done right: A week or so ago, I took my car to ...
Oscar the Grouch I am not
Wednesday, August 15th, 2007 Posted in Grade B | No Comments »Not necessarily a good idea to provide refreshments with nowhere to put the trash (or what goes in must go out)! Event: Web Managers Roundtable Seminar Location: Washington, DC Company: Unknown Customer Experience Grade: B Yesterday, I attended a seminar entitled Marketing Optimization: The Holy ...
