Eat No Chikin: Chick-fil-A Makes a Very Disappointing Decision
Saturday, July 12th, 2008 Posted in Grade F | 3 Comments »How a small ballerina only wanted to be treated like a cow Grade: FCompany: Chick-fil-A Event: "Cow Appreciation Day" Location: Columbia, MD Like the ConceptChick-fil-A had an intriguing promotional campaign yesterday entitled "Cow Appreciation Day" (you may be ...
Somebody Made A Very Bad Decision
Wednesday, June 11th, 2008 Posted in Grade F | No Comments »Autoplay for an audio-enabled site is bad. Giving no option to turn the sound off - ridiculous! Grade: F Company: Mays & Associates Event: Visiting the Columbia Festival ...
Misleading Layout And Design Is Flat Out Fraudulent!
Sunday, June 1st, 2008 Posted in Grade F | No Comments »Bank of America goes way too far in trying to trick its own customers Grade: F Company: Bank of America Event: Logging out of my account Location: Online ...
There is nothing sadder than when “Tiny Love” fails
Sunday, March 30th, 2008 Posted in Grade F | No Comments »The coolest new thing really is not that cool when it doesn't work Grade: F Company: Tiny Love Event: Trying to contact customer service about a failed product Location: Online / Email My youngest daughter received a present this past Christmas that seemed, at first ...
What do topless women have to do with Customer Experience?
Monday, August 20th, 2007 Posted in Grade F | No Comments »A new Google widget results in a surprising experience Event: Adding a Widget to my Google Home Page Location: Online Company: Google - Blogger Customer Experience Grade: F Diving head first into blogging about customer service and customer experience has been accompanied by a simultaneous ...
