An eye on customer service and customer experience

Archive for the ‘Grade A’ Category

Perspective On What Really Matters

Thursday, June 19th, 2008 Posted in Grade A | No Comments »

A split-second decision by a Dillon driver makes all the difference - and makes a real impression Grade: A Company: Dillon's Bus ServiceEvent: Coming to the Rescue of a Someone in TroubleLocation: Washington D.C. Something Special Happened ...

Going The Extra Mile

Thursday, June 12th, 2008 Posted in Grade A | No Comments »

Although we didn't get the outcome we hoped for, the staff at Howard County Community College went beyond expectations to help us Grade: A Company: Howard County Community College (HCC) ...

Getting Proactive Is The Name Of The Game

Wednesday, May 28th, 2008 Posted in Grade A | 2 Comments »

Verizon takes a negative and turns it into a positive   Grade: A Company: Verizon Event: Providing a replacement power adapter ...

What will you do for me?

Tuesday, May 20th, 2008 Posted in Grade A | No Comments »

In a globally competitive world, everyone must be ready. Grade: A Company: Swansfield Elementary School Event: Mentoring Program for New Parents and Students Location: Columbia, MD The World Is Calling ...

Honesty makes all the difference

Thursday, April 17th, 2008 Posted in Grade A | No Comments »

Nothing makes me happier than when I get no-nonsense treatment from a company - be it big or small Grade: A Company: Columbia Lock & Window Event: Getting windows fixed in our house Location: Columbia, MD Over the last year or so, I have ...