An eye on customer service and customer experience

Archive for the ‘Grade A’ Category

Lost with somewhere to go…

Friday, August 10th, 2007 Posted in Grade A | 1 Comment »

Good customer service not only impresses the customer but everyone watching too. Grade for the day: A Company: Dillon's Bus Service Event: Going out of the way to give directions Location: Downtown Washington DC On my way home from work, someone at one of the bus stops asked ...