Do You Really Know What I Am Thinking?
Tuesday, July 1st, 2008 Posted in Observations | No Comments »Understanding expectations are the starting point for any real relationship My Peace Corps experience in Senegal, West Africa was everything the classic commercial said it would be. It really was the toughest job that I would ever love. ...
Maybe Customer Service Is Not So Bad After All
Friday, June 27th, 2008 Posted in Observations | 1 Comment »Exceptionally good and bad experiences certainly make an impression, but on the whole things seem to balance out. Reality Check I used a neat tag cloud generator (Wordle) to look back at my customer service tweets over the past week or so. ...
Everybody is Talking, Who Is Listening?
Saturday, June 14th, 2008 Posted in Observations | No Comments »A quick Twitter search shows that customer service is on everyone minds. The question is, who is paying attention? Photo Credit: Brian Solis The Game Has ChangedBy far, one of my favorite tricks is the ability to turn searches ...
Negotiate, Negotiate, Negotiate
Friday, January 4th, 2008 Posted in Observations | 1 Comment »Returning for a visit to West Africa, rekindled my inner negotiator. The question is - how can I use this skill here in the United States? One my favorite parts of living (and recently visiting) Senegal was the back ...
Opting out - A million ways to handle the unsubscribe
Monday, December 31st, 2007 Posted in Observations | No Comments »As I prepare for the New Year and try to eliminate some of the electronic clutter, I find some good and bad examples of email marketing. I just got back from an extended trip to Senegal, West Africa and I ...
