An eye on customer service and customer experience

Archive for the ‘socialmedia’ Category

Putting the Power into Everyone’s Hands

Tuesday, December 9th, 2008 Posted in socialmedia | No Comments »

Can mobile and social computing really make the world flat? I wish I had time research the topic more as I know there has been a considerable amount of writing about the power of new technologies to make ...

Looks Like Everybody Wants to Join the Conversation

Thursday, November 27th, 2008 Posted in socialmedia | No Comments »

President-Elect Obama's Change.gov site asks America to Join the Conversation Not much time for a lengthy post this evening as I need to get ready for Thanksgiving and want to spend some time with the family. That being ...

Microawareness: Perfecting the Customer Experience

Wednesday, November 12th, 2008 Posted in socialmedia | No Comments »

I am looking forward to smart stores that can finally provided the optimal customer experience This weekend, I had to run to the local home improvement store to pick up a few items for home – a new trash can, ...