Change is Coming…
November 11th, 2008 Posted in ObservationsI have been fortunate recently to have social computing gain greater prominence in my professional life. Simultaneously, and somewhat paradoxically, I have less workplace access to the sites and applications – Twitter, Facebook, etc. – where most of this activity takes place. This puts increased pressure on my time away from work to investigate and participate in this constantly evolving universe. In a strategy to help cope with this problem and in a bid to rejuvenate my regretfully neglected blog, I plan on modifying the focus of Just Another Customer. In lieu of commentary on general customer service issues, I intend to focus on how and when emerging Web technology and social computing can be used to improve customer service and the customer experience. Wish me luck!
