Maybe Customer Service Is Not So Bad After All
June 27th, 2008 Posted in ObservationsExceptionally good and bad experiences certainly make an impression, but on the whole things seem to balance out.
Reality Check
I used a neat tag cloud generator (Wordle) to look back at my customer service tweets over the past week or so. The graphic that they generated quickly showed that my experiences have split pretty evenly between positive and negative. I think many people, including myself, have a rather uninspired view of customer service that reflects a few particularly bad events. However, the reality is that our experiences are a combination of bad and good. Although there is always room for improvement, it is important to remind ourselves that there are some people and some companies that get it right.
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