There is nothing sadder than when “Tiny Love” fails
March 30th, 2008 Posted in Grade FThe coolest new thing really is not that cool when it doesn’t work
Grade: F
Company: Tiny Love
Event:
Trying to contact customer service about a failed product
Location:
Online / Email
My youngest daughter received a present this past Christmas that seemed, at first blush, to be pretty darn cool. It was a stuffed cow that purported to interact with the DVD that accompanied it. I got off the DVD learning for infants awhile back but this seemed like something novel that could be used in moderation. That is if I could get it to work.
The set up was fairly simple and straight forward and I think I did what I supposed to (actually many times over), but I just could not get the toy to recognize the signal coming from my TV. I was more than a little disappointed as this seemed like something that would be cool to see and fun for both of my young daughters.
I visited the company site and searched around a bit and finally got to the contact us info. I sent a pretty terse email to try and get the company to engage. Nothing. I waited a few weeks, checked that I hadn’t made a mistake with the email address and wrote again. More nothing.
Thanks for nothing Tiny Love.
